support
Talk to a human.
HourFarming is run by a small team, so your email reaches someone who can actually fix the problem — not a ticket queue. Most answers below are faster than waiting on us.
- The email address on your HourFarming account
- Which Steam account it’s about (the label, not the password)
- What you saw, and roughly when
We will never ask for your Steam password by email — not for support, not for verification, not ever. Anyone who does is not us. Support never needs it: we can see an account’s state without it.
before you write
Answers to the usual questions.
An account stopped farming on its own
Open the account and check its state. "Monthly hours used" means the free tier’s 100 hours are spent for this calendar month — farming resumes automatically when the month rolls over, or immediately if you upgrade. "Needs Steam Guard code" means Steam asked for a code and is waiting on you. "Credentials error" means Steam rejected the login — re-enter the password, or re-add the account by QR.
It says my account is paused because I’m playing
That’s deliberate. When Steam reports you playing a game on your own device, that account stops farming so it never fights you for the session. It picks up again on its own once you stop playing.
I upgraded but my new limits haven’t appeared
Card payments apply within a few seconds; crypto applies once the network confirms the payment, which can take a few minutes. Reload the panel. If it’s been longer than that, email us with the date and payment method and we’ll look it up.
I want a refund
Email us within 7 days of the charge and we’ll refund it — no argument required. After 7 days, cancelling stops future charges and your plan runs to the end of the period you already paid for.
How do I cancel?
Card and PayPal subscriptions: open the panel, go to Account → Billing, and use "Cancel plan" — it stops future charges and your plan runs to the end of the period you already paid for. "Change plan" on the same screen switches tier without cancelling. Crypto plans aren’t recurring — they simply expire at the end of the period you bought, so there is nothing to cancel.
I want my account and data deleted
Email us from the address you signed up with and say so. We remove your Steam accounts, their stored credentials, logs and playtime, and your login. See the privacy policy for what’s stored in the meantime.
other reasons to write
Found a vulnerability? Email support@hourfarming.com with "security" in the subject. We’ll respond, we won’t involve lawyers over a good-faith report, and we’ll credit you if you want.
If someone is farming a Steam account that belongs to you, email us with the account name and we’ll shut it down. Accounts must be yours or ones you’re authorised to run — see the terms.